Call Center

Provider stage measures the accessibility of a company to their clients and the corporation’s ability to plot for call volume fluctuations and execute their staffing method. It's been observed to be without delay tied to customer support quality and inbound call center performance as a consequence is frequently the cornerstone of inbound name center supervisor’s metrics toolkit.

Provider degree is defined as the percentage of calls responded within a predefined quantity of time—target time threshold. It could be measured over any period of time (i.E. 30 minutes, 1 hour, 1 day or 1 week) and for each agent, group, department or the corporation as an entire.

Try a Free Demo

Features of Call Center

iconAutomatic call distributor

It routes incoming calls to the most appropriate agent within a call cente,acquire usage data such as call volume, calls handled, call duration, wait time, etc.

iconInteractive voice response

Identifies, segments and routes callers to the most appropriate agent, department, waiting queue or pre-recorded message.

icon Skills-based routing

to optimize the service they provide their callers,sends calls to specific agents, departments or teams based on customized rules.

iconTrue Omnichannel

Customers anticipate service in greater channels than ever before.Empower your dealers to apply any channel(s) that result in First contact decision, and enable them to reduce consumer attempt.

iconIntegrated Workforce Management

Your agents are your most valuable resource. More sophisticated scheduling helps both your service levels and your agent satisfaction.

icon Customizable Reporting and Analytics

Customizable Reporting and Analytics will provide answers, and if done right, give you the means to share your insights with anyone that needs to know, from Agent to Senior Executive.


title image

Nothing compares to the swiftness of Call Cenre.


Handle overflow calls

To handle overflow call volume can be an excellent way to increase customer service and to make sure no customer is left behind.


Handle after-hours calls

When you hire an external service provider to provide after-hours support, you can offer round the clock service for a fraction of the price.


Disaster recovery

Contracting an external service provider to handle calls in the event of an emergency can be an effective way to ensure business continuity.

What our client’s say